Terms and conditions

Here at Coffee Solutions South East we would like you to be completely satisfied with your product. If you find a fault or are dissatisfied with any of our products please email us at info@cannycoffee.com or telephone us on 01483 678996 and let us know what the  problem is. If you are planning to return any items please inform us of what it is you will be returning with a note detailing the problems experienced.

As fresh coffee is a fresh, perishable product it is unfortunately excluded from this returns policy. Please ensure you check and double check your order, its grind (if applicable) volumes etc. before confirming your order.

We refund only standard postage charges for orders delivered outside the UK. Please be aware that post and packaging is not refundable, except where items have been returned because they are faulty or do not otherwise conform to your order.

We cannot be held responsible for goods that are returned to us that are lost in transit. If you are concerned, then we recommend that you send the goods by registered post and retain proof of posting.

Handling Complaints

We will in every case acknowledge complaints within 5 working days.

We will in every case advise the consumer how long it will take to resolve the complaint.

We will in every case keep the consumer informed throughout the process

Delivery

We use third party carriers and our normal handling time is 24hours for consumables and 3 days for coffee machines. All items are sent signed for and sent via next day shipping service.

In the event of not receiving your order please contact us on 0191 4066181 and we will track your consignment .

We do not accept orders outside of the UK and Republic of Ireland.